COVID-19 Terms & Conditions

New Bookings – Maximizing flexibility

In order to give our guests and partners increased comfort, MUL will offer the following revised terms and conditions on all MUL tours Program:

  1. Any bookings made from 15 May 2020 will be subject to the following Special Conditions which will be subject to change as things normalize.
  2. No deposit will be required at the time of booking.
  3. 4 (four) weeks before arrival, a 50% deposit will be required to confirm the reservation.
  4. The balance of 50% will be required on arrival.

On cancellation of a confirmed independent Traveller/s reservation MUL will use the following cancellation policy:

  1. Between Confirmation and 48 hours (2 days) before arrival 100% Refund of monies paid or Credit to the value of monies paid for a future trip for any Travel programs within MUL’sportfolio
  2. Between 48 hours (2 days) and arrival Credit to the value of monies paid for a future trip for any travel program within MUL’sportfolio
  3. Cancellation during travel 50% credit for any unused nights for future travel for any property within MUL’sportfolio

The above terms:

  • Exclude all Groups (15 or more guests) and series bookings unless otherwise negotiated and agreed. Our standard cancellation policy for group reservations apply.
  • Relate only to MUL owned travel program services. MUL will endeavor to work with our supplier’s properties to secure the most flexible terms possible. However, all amendments, reductions, refunds and cancellation policies of supplier’s properties will be determined at the sole and unfettered discretion of the supplier’s properties utilized in any itinerary.

These revised cancellation terms only apply to COVID-19 related reasons for cancellation, these include:

  • The World Health Organization (WHO) has not revised its Pandemic status.
  • The government in the guest’s country of residence restricts all but essential travel.
  • The destinations the guest is travelling to are under an official government-sanctioned lock-down that prohibits guest from travelling.
  • The destinations have no formal lock-down but have closed their border either to international travelers or to travelers from the guest’s country of residence.
  • International flights are cancelled with no alternative routing available for guest to use to reach the destinations in the itinerary.
  • The guest has contracted COVID-19 and under treatment or is in quarantine (or) under medical treatment up to 48 hours before the travel. MUL reserves the right to ask for any reasonable evidence, written statements and or documents to support the reasons for cancellation that are given.
  • Any reason for cancellation not listed above, MUL’s standard cancellation policy apply.
Client / Traveler Agreements
  • Travellers would bring their own masks with them to use when travelling in public areas
  • Travellers need to inform tour guide of any symptoms of any sort of illness
  • As flexible as MUL concerns future travel, we highly recommend that Travellers need to have certain travel/medical insurance that includes coverage of “cancellation for any reason”,  all damages, losses, death and any suffering infected by the virus. 
  • Travellers must agree to follow our Company Virus Protocol in case of any suspected on virus transmission or illness within the group or within a village or the region
  • Travellers would carry their own sanitizer in their packs at all times

Standard Cancellation Policy

MUL reserves the right to cancel tours (or reschedule the travel date) at any time before the travel start date in case of acts of terrorism, natural disasters, political instability or other external events outside of its control which make it not feasible to operate the planned itinerary during the confirmed dates. In such cases you will receive a full refund minus the mangement fee of 5%.

Any cancellation by travellers must be made via email (office@myanmarupperland.com) to MUL. The date on which we receive written confirmation of the cancellation will be used as the official date of cancellation. The cancellation will take effect subject to the following cancellation policies:

One Day Tours:

All one-day tour bookings can be cancelled up to 2 days (48 hrs) before the travel start time for a 90% refund, with no refunds less than 2 days the travel start date or no-show.
The Government Tax (5%) is non-refundable.

Multi-day tours: (Private Tours, Customised Tours)

All cancellations made by travelers will be charged as follows:

  • More than 45 days before travel start date: there is no charges.
  • 30– 45 days before travel start date: 25% of the tour cost.
  • Less than 30 days before travel start date: 100% of the tour cost.
  • No-show fees is 100% of tour cost.
  • The Government Tax (5%) is non-refundable.

Small-Group (sharing) Tour

The prices for MUL’s small group tours are per person and subject to minimum numbers. Where minimum number have not been met 45 days before the travel date, MUL reserves the right to nominate a small group surcharge to guarantee the departure. Alternatively, you may cancel your booking for a full refund minus the management fee of 5% of tour price. You will not be entitled to claim any additional refunds or seek compensation for other expenses, loss of time or general inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, equipment purchases, non-refundable flights and taxes).

Cancellation for small group sharing tours

All cancellations made by travelers will be charged as follows:

  • More than 45 days before travel start date: there is no charges.
  • 30– 45 days before travel start date: 25% of the tour cost.
  • Less than 30 days before travel start date: 100% of the tour cost.
  • No-show fees is 100% of tour cost.
  • The Government Tax (5%) is non-refundable.

Booking amendments for tours

  • Modification of booking by the customer will lead to additional charges in the following cases:
  • An increase in the number of travelers
  • Changing the travel date
  • An increase in the number of services booked
  • Change of hotel

MUL does not charge for the administrative costs on those changes, but charges are levied by hotels, ground operators and/or airlines.

No amendments are permitted to your booking within 15 days of the travel start date.

A COVID-19 UPDATE

Travel & Booking Information of Myanmar Upper Land

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