TERMS AND CONDITIONS
Please read carefully about our terms and conditions to avoid furthure misunderstandings
Private tour packages, customised tours, small group (sharing) tours and one day tours offered by Myanmar Upper land | culture & travel (will be used as “MUL” hereafter) can be booked online (or) via email (or) at our office by the person in Mandalay, Myanmar.
ALL ONLINE BOOKING of MUL will be confirmed during 48 hrs after you have booked online subject to availability. Booking makes via email will be confirmed by the email from MUL office at once after you have agreed on the itinerary and price.
If the booking makes 45 days before the date of travel, the client needs to pay 10% (Deposit) of the tour cost at the time of booking for the Private Tours Packages, Customised Tours and Small Group (Sharing) Tours .
One Day Tours will be charged the full amount of payment at the time of booking.
After your booking has confirmed for any tour, there is no refund for joining the trip after departure (or) for leaving the journey before its completion (or) for unused services. By making a booking, the first named person (or) Primary contact person on the reservation is responsible for all persons in the same group, and we consider as the first person, and all the members in the same group have been read and agreed our terms & conditions.
Small Group Tour Prices
The prices for MUL’s small group tour are per person and are subject to minimum numbers. Where minimum quantities have not met until 45 days before travel date, MUL reserves the right to nominate a small group surcharge to ensure departure grantee. Or you may cancel the trip for a full refund (service fees for AnyRoad platform is non-refundable). You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, gear purchases or non-refundable flights and taxes).
We use AnyRoad (also call “AnyGuide”) platform for our tour reservations and payments through ONLINE booking and the better customer experience on the go. AnyRoad (AnyGuide) pioneered Experience Relationship Management Based in foggy San Francisco. AnyRoad is a beautifully simple Experience Management Software that helps us manage our experiences.
All booking through AnyRoad platform will be charged for a small service fee in addition to the tour price. AnyRoad is reliable payment platform as we have collaborated for years.
MUL Travel reserve the right to cancel tours at any time before departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary and in this circumstance, you will receive the full refund (service fees for using AnyRoad platform are non-refundable).
Any cancellation by travellers must be made via email or AnyRoad booking platform to MUL Travel, and the date which we receive written confirmation of the cancellation would be used as an official date. After that, the cancellation will take effect subject to the following cancellation policies respectively.
One Day Tours:
All one day tours booking can be cancelled up to 2 Days before it starts for a full refund, with no refunds after that.
Private Package Tours (overnight tour)
All cancellation from the customer arise the charges as follows:
- more than 45 Days before departure date: 10% of the tour cost.
- between 35 – 45 Days before departure date: 30% of the tour cost.
- less than 35 Days before departure: there is no refund at all.
- The service fee for using AnyGuide platform is non-refundable.
Small Group Tour (sharing)
All cancellation from the customer arise the charges as follows:
- more than 45 Days before departure date: there is a full refund.
- between 35 – 45 Days before departure date: 20% of the tour cost.
- less than 35 Days before departure: there is no refund at all.
- The service fee for using AnyGuide platform is non-refundable.
Children between Infant to 5 years old at the time of the actual day of the travel (who share the bed with their parents) will be accepted for travel with complimentary except the related airfares charges, bus fares, train tickets and boat tickets of the tours program. In that regards, the travellers who accompanied the child (only maximum 1 Pax) have to buy the related airfare of the tours program by using “Additional options” of MUL’s Booking page at the same time of the booking. If it exceeds maximum-1 Pax, we will charge the child (5-10) price.
Children between 5-10 years old at the time of the actual day of the travel will be charged for the trip with the reasonable child price which will be mentioned on the MUL’s Booking page. If it exceeds maximum-2 Pax, we will charge the adult price.
Children more than 10 years old will be charged the same as the adult.
If the condition is against the nature of all above guidance, you can contact directly to email@example.com for further negotiations.
Modification of booking by the customer won’t lead to complementary charges in the following cases:
The increase in the number of pax,
Expansion of the number of services,
Change of hotel, without modification of the departure date for a trip of a price at least equal to the initial trip price.
Although MUL does not charge for administrative cost on those changes, the charges are levied by hotels, ground operators or airlines.
No amendments are permitted to your booking within 15 days of departure.
Age and Health Requirement
Most of the MUL trips we have no age limit though we may remind you of each program that our tours can be physically demanding and the travellers must ensure that they are suitably fit to allow full participation. We can provide details on mandatory health requirements if necessary. It is our responsibility to suggest that you obtain proper and detailed medical advice in advance and recommendations for your destination.
All visa requirements are the sole responsibility of the traveller. You may ask for passport detail information when we need them for the tour.
Personal travel insurance is not included in the tour price of MUL. It is a condition of booking a tour with MUL, and your responsibility to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items and cancellation. You must provide evidence to MUL that you have obtained personal travel insurance. You must ensure that your personal travel insurance covers all of the activities you expect to participate in.
Claims & Complaints
In case the Client/traveller has got any complaint about your trip, please inform your tour guide or our local hotline phone number – 09 444 02 83 02 at any time so that they can attempt to rectify the matter. When satisfaction is not reached through these means, any further complaint should be put in writing to us – firstname.lastname@example.org within 15 days of the end of the tour.
Myanmar Upper Land | culture & travel respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. Employees of the Myanmar Upper Land | culture & travel who have access to the data, handle it confidentially by the principles of the Myanmar Upper Land | culture & travel.
MUL’s private overnight tours, small group tour (sharing) and customised tours are based on twin room (two single beds), or double room (one double bed). Connecting rooms cannot be guaranteed and subject to availability of the hotel.
Children between 5-10 yrs old must stay with an extra bed in the same room of parents or guardian. Children under 5 yrs have to share the bed with their parents or guardian unless they request for extra bed at the time of booking. Baby cot is not guaranteed and subject to availability.
For MUL Small Group Tour (sharing)
We will arrange the number of twin rooms plus extra bed for the group size of 3,5,7,9,11,13 pax (including children 5-10 yrs old) in the same booking. Your openness for those odd number groups, you can alternatively request for the single room by using “Additional options” of MUL’s Booking page. Subject to the availability of the hotels, Single Room Request can be allowed so far until 30 days before the travel date via email.
As we, MUL considered to the privacy of the Solo travellers, we accommodate them in a single room based and the price already included the single supplement cost.
What is a single supplement?
The single supplement is a travel industry premium charged to solo travellers when they take a room alone.
Standard hospitality regulation in Myanmar, Check-in time is after 14:00 and checkout time is until 12:00. Early check-in and late checkout charges will be charged to the client’s account.
Although we take all care possible when sourcing accommodation providers, we can assume that we have no liability for injury, damage, delay, loss, accident or irregularity in connection with any hotel.
When you plan your trip to Myanmar
In this locality, you can find information on travel documents, money, etc. that is necessary for your trip to Myanmar. Anyhow, if you have any other updated questions about going to Myanmar, please feel free to contact us at email@example.com.
Due to several decades of social exclusion from the outside world, Myanmar is still feeling the results of the inapplicable conformity with modern society. You may have to be patient with some old day to day working procedures, technology and the pace of life in general.
Most foreign nationals require a visa to enter Myanmar. Visa-free travel (for up to 14 days) is allowed for most ASEAN countries except Malaysia and is in the process of negotiation.
Currently, Myanmar maintains 35 embassies abroad as well as 20 consulates and other representations. The Myanmar capital Yangon hosts 41 embassies, and besides, there are nine consulates and other representatives in Myanmar. (last updated 01 June 2018)
Click here for the detail list of foreign embassies and consulates in Myanmar and Myanmar embassies and consulates abroad >>>
Myanmar has now an online e-visa system.
Myanmar eVisa is one kind of the Myanmar Visa issued online by the Government of Myanmar. Myanmar eVisa is provided for non-Myanmar visitors who want to travel to Myanmar.
It aims to make the application process more straightforward for international visitors – particularly those from countries that do not have a Myanmar embassy.
The eVisa is only valid for single entry through one of 6 designated International Airports and Land Border Checkpoint (Yangon, Mandalay, Nay Pyi Taw, Tachileik, Myawaddy, Kawthaung). All other points of entry are not equipped to handle the visa on arrival. However, the foreigners can take the exit from any of the authorised Immigration Check Posts (ICPs) in Myanmar.
Everybody including the kids must apply for a separate eVisa regardless of age.
After you had the approvement, you would be received an email from the Government of Myanmar with the details of your eVisa included in this email such as your application ID, visa number, and visa validity.
However, after that, you must print it out and present to get the stamp on your passport at the Immigration Counter in Myanmar. It is essential, especially for Visa On Arrival (VOA).
The Myanmar eVisa is valid for 28 days for Myanmar e-Tourist Visa and 70 days for Myanmar e-Business Visa from the arrival date.
For e-visa applications, go to the official Ministry of Immigration e-visa website >>>
The most popular way for tourists to travel to Myanmar is by bus or by plane. Buses cost around $10 to $ 30, depending on the distance travelled and the class of bus. Luxury ‘VIP’ buses are also available on most popular routes and charge premium fares. Overland routes to most major cities in Myanmar can be reliable now, and but sometimes uncomfortable if you go to the less famous townships, so flying is often the best option where road conditions are dangerous. Again, prices depend on the distance and airline. Domestic flights typically cost about from $ 50 to $135 one way. Travelling by boat is a unique way for the international travellers to experience Myanmar. Price varies and depending on the distance you are going and the speed of your boat. The cruise to Bagan from Mandalay is very popular. Hitchhiking is not usually an option in Myanmar and is inadvisable even for locals.
Hiring a Guide
Hiring a professional English-speaking guide will cost $ 40 per day or more. But depending on the area in Myanmar, local residents or guides who are willing to charge lower rates can often be found.
Food and drink in Myanmar
Rice is a major component of all Myanmar Cuisine. Variations are regional, like Lower and Upper Myanmar foods or Ethnic like the foods produced by the Shan, Mon or Rakhine people. In cities and towns throughout the country, you will find many Chinese Restaurants. Indian restaurants are also standard. Eating out is not expensive. Expect to pay about K1500 to K3000 for a simple meal at a local restaurant or tea house. For; well-made western food, you should spend no more than K8000 to K15000. Upmarket restaurants in the major cities and main tourist spots will cost more. Tap water is not safe to drink so you will need to buy bottled water, which costs around K250 to K500 per bottle. Domestic-brand Coke expenses around K500 for a can. A bottle of domestic beer will cost around K2000.
Archeological Zone and Entry Fees
Most historic sites require a one-off entry fee, ranging from US$2 or $25; smaller and less well-known sites are cheaper. For more details >>>
The kyat (abbreviated as ‘K‘) is the official currency of Myanmar. Kyat comes in notes of value K50, K100, K200, K500, K1000, K5000, and K10,000. There are no coins. For international traveller, the US dollar used widely as an alternative currency, particularly for more significant purchases. Smaller purchases such as taxi fares, buses and meals are quoted in and almost always paid for in kyat.
Accepted the Euro as an exchange currency. Real exchange rates are now available at banks and official money markets. Check the official website of Central Bank of Myanmar for the latest Myanmar Kyat rate. If you travel outside of Yangon, Mandalay or Naypyidaw, make sure to change enough money before leaving as it can still be challenging to find money changer outside the main cities. Where it’s possible, you will probably get a more reduced rate. ATMs are also harder to find in these areas. Dollar bills should bring to Myanmar in differing denominations: take more of $10, $5 and $1 bills to pay for hotels, flights and historical sites as Myanmar is an almost entirely cash-based economy with little official banking. Take $100 or $50 bills for exchanging to kyat as larger denominations often command a better rate.
“Blemish Free Notes Only”. It is vital that US dollar bills you bring to Myanmar are in mint condition. Notes with creases, marks, folds and the like – may result in either a lower rate of exchange or the notes not being accepted at all. Pre-2006 dollar bills or ones with the letters AB and CB at the start of the serial number (at the top left the edge of note) may not accept either. So remember when you carry US dollar put them in a safe and flat folder, not in a folding wallet.
Banks, ATMs and credit card Concerns
There are now many ATMs from different local banks that accept international bank and credit cards located throughout the country – although most are in Yangon, Mandalay, Naypyidaw, Bagan and Inle Lake. Cardholders can also withdraw local currency from ATMs and use their cards at a growing number of major outlets such as hotels, restaurants, retailers and even to the less famous townships.
Currently, only Visa, Master Card, JVC, Maestro or Cirrus and China’s Union Pay can use. As of October 2014, International banks launched an inbound and outbound money transfer facility but only for the International community-based in Myanmar. Local banks are in the process of entering the international banking system. For ATM cash withdrawals, bank charge a K5000 fee on each transaction, and set a withdrawal limit of K300,000 per transaction. You may be allowed multiple withdrawals per day but note that internet failure sometimes restricts the use of ATMs in Myanmar. Traveller’s checks are not accepted yet in Myanmar.
Telephone, mobile, and the internet
Although the figures of Telephone, mobile and internet availability are much improving now in 2018, only a small percentage of the population has access to a telephone land line. The Internet and mobile accessibility are now reasonable. However, the situation on the ground is changing rapidly. Internet SIM cards sold by the Ooredoo, Telenor, MyTel and MPT (Former Myanmar Post & Telecommunications) networks are now available for as little as K1,500. SIM cards work on a top-up basis, with K1000, K3000, K5000 and K10,000 cards available. Ooredoo and Telenor only became operational in the second half of 2014, so their networks are sometimes still patchy or non-existent in rural areas, but usually work well in most towns. They are improving and expanding as quickly as possible.
To purchase a SIM card, the foreign visitors need photocopies of their passport photo page and Myanmar visa page as well as one passport photo. Ooredoo SIM cards are 4G mobile data enabled. Telenor SIM cards are available for both 2G handsets and 4G mobile data. Like in other countries, standard, micro and nano SIM cards are available. The best way to access the internet is from your mobile or its hotspot after you have bought and inserted one of these local SIM cards.
Working hours in Myanmar
Business hours can vary, but in general, the following applies:
Post offices and other government offices, Monday to Friday 9.30am to 4.30pm.
Business office hours: Monday to Friday 9 am to 5.30pm; some offices open Saturday.
In and around Mandalay, a Sabbath day is often observed once a weekday off. It is not necessarily Sunday is as common usage in those areas.
Public Holiday in 2018
For more detail…… >>>
The Most Attractive Pagoda Festivals in Myanmar >>>
Here you can see the list of exciting Nat festivals in Myanmar >>>
Here you can see the list of Special Events festivals in Myanmar >>>
Here you can see the list of Festivals in Myanmar calendar >>>
Developmental and other Cultural issues
When preparing for a trip to Myanmar and travelling around the country, it is essential to bear in mind the lack of development. It is a poor, the almost entirely cash-based economy with little official banking. The vast areas of the population do not have direct access to the national electricity grid although the new government (2015 elected one) has been trying to extend the network. The only people of the major cities have been using the internet (mostly are using Facebook) or a fixed telephone line although figures are improving rapidly.
Climate and Weather
Most of Myanmar has a tropical monsoon climate with three seasons:
COLD – October to February is winter season with average temperatures 68-75 F (20-24 C), but the lower part of Myanmar is not so cold like the upper.
HOT – March to May is summer season with average temperatures 86-95 F (30-35 C) and intensely hot in most of the country.
Rainy – June to September is the monsoon season, with high rainfall and average temperatures 77-86 F (25-30 C). From June to August, rain can be more persistent, particularly in the Bay of Bengal coast and in Yangon and the Irrawaddy Delta. Normal in September and October, the rain is less intense, and you will have more sunshine.
Mandalay does not have much rain in the rainy season, and the weather is pleasantly fair in the winter.
The most comfortable time to visit is during the winter months. It is the least humid time of year and has the clearest air. It is also the peak tourist season.