TERMS AND CONDITIONS

Please read carefully about our terms and conditions to avoid furthure misunderstandings

Private tour packages, Customised tours, Small group (sharing) tours and One day tours offered by Myanmar Upper Land | Culture & Travel (will be used as “MUL” hereafter) can be booked online, via email, or at our office in person in Mandalay, Myanmar.

ALL ONLINE BOOKINGS with MUL will be confirmed instantly at the time of the booking being made, subject to availability. Bookings made via email will be confirmed from MUL’s office once the itinerary and final price have been finalized.

After your booking has been confirmed for any tour there is no refund for late arrival, for departing the tour before its completion, or for unused services.

By making a group booking (for 2 or more passeners), the first named person or primary contact person for the reservation is responsible for all persons in the booking group. All members of the group should read and agree on our terms & conditions.

Payment Method

We use 2C2P (Payment Gate Way)  online payment platform to facilitate online tour booking. 2C2P is a reliable payment platform that we have used for years.

Optional: You may also choose payment through Bank transfer. Please contact (finance@myanmarupperland.com) us for bank information. 

Note: This terms & conditions are only for B2C bookings, and different terms & conditions apply for B2B partners. 

MUL reserves the right to cancel tours (or reschedule the travel date) at any time before the travel start date in case of acts of terrorism, natural disasters, political instability or other external events outside of its control which make it not feasible to operate the planned itinerary during the confirmed dates. In such cases you will receive a full refund minus the management fee of 5%.

Any cancellation by travellers must be made via email to (office@myanmarupperladn.com) MUL. The date on which we receive written confirmation of the cancellation will be used as the official date of cancellation. The cancellation will take effect subject to the following cancellation policies:

One Day Tours:

All one-day tour bookings can be cancelled up to 2 days (48 hrs) before the travel start date for a 90% refund, with no refunds less than 2 days the travel start date or no-show.
The Government Tax (5%) is non-refundable.

Multi-day tours: (Private Tours, Customised Tours)

All cancellations made by travelers will be charged as follows:

  • More than 45 days before travel start date: there is no charges.
  • 30– 45 days before travel start date: 25% of the tour cost.
  • Less than 30 days before travel start date: 100% of the tour cost.
  • No-show fees is 100% of tour cost.
  • The Government Tax (5%) is non-refundable.

Small-Group (sharing) Tour

The prices for MUL’s small group tours are per person and subject to minimum numbers. Where minimum number have not been met 45 days before the travel date, MUL reserves the right to nominate a small group surcharge to guarantee the departure. Alternatively, you may cancel your booking for a full refund minus the management fee of 5% of tour price. You will not be entitled to claim any additional refunds or seek compensation for other expenses, loss of time or general inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, equipment purchases, non-refundable flights and taxes).

Cancellation for small group sharing tours

All cancellations made by travelers will be charged as follows:

  • More than 45 days before travel start date: there is no charges.
  • 30– 45 days before travel start date: 25% of the tour cost.
  • Less than 30 days before travel start date: 100% of the tour cost.
  • No-show fees is 100% of tour cost.
  • The Government Tax (5%) is non-refundable.

Booking amendments for tours

  • Modification of booking by the customer will lead to additional charges in the following cases:
  • An increase in the number of travelers
  • Changing the travel date
  • An increase in the number of services booked
  • Change of hotel

MUL does not charge for the administrative costs on those changes, but charges are levied by hotels, ground operators and/or airlines.

No amendments are permitted to your booking within 15 days of the travel start date.

  • Any one child who will be aged 0-5 years old on the travel start date (and who will share a bed with their parents) will not be charged for tour costs except the related airfares charges, bus fares, train tickets and boat tickets included within the program.
  • If more than one child who will be aged 0-5 years old on the travel start date is travelling then each child will be charged the rate for 5-10 years old.
  • Children who will be aged 5-10 years old on the travel start date will be charged accordingly. We will offer an extra bed in their parent’s room. If the number of children exceeds 2 pax, the full adult rate will be charged for each child and they will have their own room/s.
  • Children who will be older than 10 years old on the travel start date will be charged the full adult rate.
  • Information about children are not provided in MUL’s booking page. You need directly informing us in advance via email for the price if you want to include the child on tour.

If the above guidelines are not directly applicable for your booking you can contact us directly at office@myanmarupperland.com for clarification.

  • MUL’s private overnight tours, small group (sharing) tours, and customised tours are based on twin room (two single beds) or double room (one double bed) sharing. Connecting rooms cannot be guaranteed and are subject to availability at the hotel.
  • Children aged between 5-10 years old must stay with an extra bed  in the same room of their parents or guardians. Children under 5 years old are expected to share the bed of their parents or guardians unless an extra bed is requested at the time of booking. Baby cots are not guaranteed and subject to availability so please inform us at the time of booking if one is required.
  • In the case of MUL Small group (sharing) tour bookings, we will arrange the necessary number of twin rooms plus extra beds (if requested) for group sizes of 3, 5, 7, 9, 11 or 13 pax (including children 5-10 years old) in the same booking. For groups with odd numbers you can also request for a single room at the time of booking via email. Subject to availability at the hotel where your booking is made, single room requests can be accepted until 30 days before the travel start date via email.
  • Solo travelers sleeping in a single room should check the single supplement cost for their booking.
  • What is a single supplement? The single supplement is a travel industry premium charged to solo travellers when they take a room alone.
  • According to standard hospitality in Myanmar, check-in time at hotels is after 14:00, and check-out time is noon. Early check-in and late check-out charges will be charged to the client’s account by the hotel (unless requested to MUL in advance).

Although we take all care possible when sourcing accommodation providers, we accept no liability for injury, damage, delay, loss, accident, or irregularity with regards to your stay at any hotel during your tour.

Age and Health Requirement

Most of MUL’s trips have no age limit, however we remind you to ensure that all travellers are suitably physically fit for the tour that has been booked to allow full participation. We can provide details on mandatory health requirements if necessary. We strongly suggest that you obtain proper and detailed medical advice in advance of arrival in the destination.

Visa arrangement

All visa arrangements are the sole responsibility of the traveller. You may be asked by MUL for passport detail information when making a booking, but these are not taken for visa application purposes.

Travel Insurance

Personal travel insurance is not included in the tour price of MUL. It is a condition of booking a tour with MUL to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and/or personal items, and cancellation. You must provide evidence to MUL that you have obtained personal travel insurance before your travel start date. You must ensure that your travel insurance covers all of the activities you expect to participate in.

Claims & Complaints

In case you have any complaints about your trip, please inform your tour guide or our local hotline phone number – 09 444 02 83 02 at any time so that they can attempt to rectify the matter on the ground. When satisfaction is not reached through these means, any further complaint should be put in writing to us – admin@myanmarupperland.com within 15 days of the end date of the tour.

Privacy Policy

Myanmar Upper Land | Culture & Travel respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. Employees of Myanmar Upper Land | Culture & Travel who have access to your personal data handle it fully confidentially in accordance with the principles of Myanmar Upper Land | Culture & Travel.

In our PRIVACY POLICY you will find detailed information about when and why we collect your personal information, how we use it and how we keep it secure.

The Use of Myanmar Upper Land | culture & travel Website

All information in this Myanmar Upper Land | travel & tours (MUL)’s website is general travel-related information purpose only provided by MUL for travellers who visit this website. You agree not to use this website to make speculative, false or fraudulent requests. You agree not to modify, copy, distribute, or transmit information, text, images, products or services obtained from or through MUL website.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of MUL website. Every effort is made to keep the website up and running smoothly. However, MUL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The MUL online booking facility is provided “as is” and you assume total risk and responsibility for your use of MUL booking system (facility) and the global computer network including the submission of any personal or business information.

Products & reservations

By booking an experience or a tour package through MUL website, we assume that the traveller accepts the terms & conditions and privacy policy which mentioned on the MUL website. Besides, you warrant that you are over the age of 18 and have the legal authority to sign this Agreement, use the website and book products giving truthful and accurate information. Fake or fraudulent reservations are prohibited, and users who attempt to make such bookings are subject to the closure of the MUL.

 

Changes & Amendment

All requests for changes and amendment of bookings must be directed to the MUL office via email. Modification of booking by the customer will lead to additional charges in the following cases:
• An increase in the number of travellers
• Changing the travel date
• An increase in the number of services booked
• Change of hotel
MUL does not charge for the administrative costs on those changes, but charges are levied by hotels, ground operators and/or airlines. No amendments or modifications are permitted to your booking within 15 days of the travel start date.

Prices, inclusions and exclusions

The prices shown on the MUL website are per person and based on the US Dollar unless otherwise specified. The prices indicated in the quotes are subject to change without notice until the booking is confirmed. Prices mentioned in the quotes are Net Tour cost, and Government tax will be added during the booking process. But prices do not include tips for tour directors, drivers or local guides, passport and visa rates, personal or baggage insurance, any other items of personal charges. You must read carefully ” Service Inclusions and Exclusion” section of the product pages on the website before you make a booking.

Links to third-party sites

This website may contain hypertext links to websites operated by parties other than MUL Travel. These hypertext links are provided for reference purposes only. MUL has no control over these sites and is not responsible for the contents of the privacy protection or other practices of these websites. Furthermore, it is the user’s responsibility to take precautions to ensure that the links selected or downloaded software (from MUL website or other websites) are free of elements such as viruses, Trojan horses, defects and other aspects of a harmful nature.

A COVID-19 UPDATE

Travel & Booking Information of Myanmar Upper Land

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