Meeting Time: 15:00  – 17:00

Crisis Management

Three critical questions to ask:

CRITICAL QUESTION #1 – WHAT IS YOUR ORGANIZATION’S REAL, TRUE PURPOSE?

CRITICAL QUESTION #2 – WHAT WILL BE YOUR TEAM’S WAYS OF WORKING GOING FORWARD?

CRITICAL QUESTION #3 – WHAT IS YOUR NEW RECOVERY AND GROWTH STRATEGY?

How to start:

• The Planning team -creating a schedule- gathering documents-
• Determine your starting position, develop a strategy, build a plan, and monitor performance
• Q & A

Lectured by
Harald Kniss
(PUM Netherlands Expert)

Meeting Time: 15:00  – 17:00

Tourism-related New Normal Management (or) Human Resource Strategy

• Recognize the potential of your profit centers
• Review your expenses
• Set financial goals
• Consider the option of outsourcing products and or services
•  Increase the productivity and efficiency
  • • Review your workflow
    • Review standard operating procedures
    • Adapt manpower planning

• Evaluate the social responsibility

Lectured by
Harald Kniss
(PUM Netherlands Expert)

Meeting Time: 15:00  – 17:00

Providing Safety Measure (including Contactless Check-in/out, etc.)

Virus Protocol for the Clients

• The invisible hazard
• The importance of retracing a possible infection source
• How to address Critical touch points throughout the property: Rooms F&B Banquets Public Spaces, Leisure and Recreation areas and Back of the House
• What kind of tech equipment is worthwhile to invest in
• How to perform and communicate safety measures preventing that guests get the impression of the sterile charm of a hospit
• Q & A

Lectured by
Harald Kniss
(PUM Netherlands Expert)